Course Code
QA003
Course Designer
Richard Murray
Background
Many information technology businesses need or want to be certified to ISO 9001. Unfortunately, it is all too easy to end up with a documented management system that doesn't add value to the business or becomes a paperwork swamp.
Objectives
This two-day course is designed to provide the knowledge to create a concise, but effective, formal management system that complies with ISO 9001:2000 requirements and also provides a useful basis for:
- Effective staff induction;
- Review and improvement of working practices;
- Ensuring consistency across different projects and teams.
Topics Covered
- A practical, no-nonsense interpretation of ISO 9001:2000 requirements.
- Understanding the users of the management system and gearing the content to their needs.
- Business process modelling using a powerful, yet concise, notation.
- Getting everyone on the same wavelength.
- Web-based delivery of the management system documentation.
- Practical steps to avoiding pointless activities and records.
- Killing many birds with a powerful, single 'stone' that most IT businesses already have.
- Managing improvement.
Who Should Attend?
This course is designed for managers, team leaders, senior software engineers, quality managers, and internal management system auditors from businesses that need to be certified to ISO 9001 but want to avoid unnecessary bureaucracy. It is also relevant to delegates from organizations that wish to revitalise their existing management systems.
Added-value course features: Delegates receive a complete, electronic copy of an example LOW-PAPER DIET™ management system from which they can take ideas for use in their own organizations (conditions apply).
Duration:
Two days.
Type of Course
This course is run as a workshop because of the practical exercises that are involved. (A subset of the course material is also available to delegates through the 'Moodle'.)
Prerequisites
No special preparations are needed before attending the course.
Qualifications
Delegates who attend all course sessions are provided with a formal 'certificate of attendance' that can be used as evidence of professional development.
Last updated: 12 March 2008
